Changing the Service Account Password

This article explains how you can correctly change the Cogmotive service account password.  We recommend you do this on a regular basis to ensure continued security within your environment.

To change your password:


  • Select Active Users, click Search and type in the name of the service account
  • Select the option box and chose Reset Password
  • Ensure that you DO NOT select Make this person change their password the next time they sign in



Please note that this password will expire after 30 days, we advise that you set the password to not expire. Please refer to the following article for instructions.

  • Once you have the password, log into the Cogmotive Office 365 portal
  • Navigate to Profile & Settings
  • In the section Office 365 Settings and click the Modify button next to to the credentials you are modifying.



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